Dear Industry colleagues and friends,

This survey will only take 5 minutes to complete.

In an effort to make air travel easier and less complicated the International Air Transport Association (IATA) wants to obtain feedback from passengers. We want to identify what information passengers feel is important for them to have when travelling by air.

Based on the results, IATA will propose an industry standard in an effort to make reading and understanding your travel documents easier and less complicated.

Your answers will remain strictly confidential and only be used for this study purpose.

Click here to start: http://www.zoomerang.com/Survey/WEB22DNKQS7U5W

Thank you!

Stéphane Parrenin
Cargo Service Manager - StB representative

International Air Transport Association (IATA)
Suite 401, level 4, 83 York Street, Sydney NSW 2000 Australia
T 61 2 9249 6812 F 61 2 9299 6416 M 61 419 862525