Friday, August 29, 2008

IAG / Aust Customs Cargo Advice Notice: 2008 / 08
Changes to Hours of Operation for Customs Information & Support Centre (CISC)

We have now received the latest Australian Customs Cargo Advice Notice: 2008 / 08

A functional analysis of service provision has resulted in the development of a structure and roster system which allows the delivery of appropriately skilled officers at the required times to meet client service delivery expectations. As a result, there will be a reduction in operating hours of the CI&SC from 0500 to 2300 seven days a week, to 0600 to 2100 Monday to Friday and 0700 to 1900 on weekends. Those hours remaining are to be covered by the On Call Officer.

These service provision time changes will take effect as of Sunday 31 August 2008 and each relevant ACCA will be updated with the new operational times.

To access this advice go to:

http://www.customs.gov.au/webdata/resources/notices/ACCA0808.pdf

Australian Cargo Customs Advices - general info

All previous Australian Cargo Customs Advices (ACCA's) that have evolved from the Industry Action Group (IAG) forum are accessible at:

http://www.customs.gov.au/site/page.cfm?u=5740

To receive these and other ICS related information direct from Customs you need to be added to the "ICS / CMR Mailing List" by going to the Customs homepage under "who we are" then "join our mailing lists", or directly at:

http://www.customs.gov.au/site/page.cfm?u=4280

(through this site, access is also available to other mailing lists including dissemination of Australian Customs Notices)

Outage Notifications

Customs are looking to have a revised notification service in place in the New Year. Until then, if someone wants to be added to the outage notification list, they should email: User Support icsbus@customs.gov.au and ask to have their email address added.

Please advise all concerned.

Juana Mulherin

Executive Assistant

Australian Federation of International Forwarders Ltd (AFIF)

Suite 403, Level 3

152 Bunnerong Road

Eastgardens NSW 2036

Tel: (61 2) 9314 3055

Fax: (61 2) 9314 3116