This Australian Customs Cargo Advice(ACCA) details the support services Customs will provide when changing the status of a sea cargo consignment. This will serve as an interim measure and will be subject to evaluation in advance of longer-term approaches aimed at delivering transparent and measurable service standards for cargo availability.

These support services will focus on circumstances where Customs places a hold on cargo more than 24 hours after all required information (a complete and accurate sea cargo report and import declaration) has been provided.

The service should assist transport logistics avoiding wasted bookings or truck journeys.

Outage Notifications

Customs are looking to have a revised notification service in place in the New Year. Until then, if someone wants to be added to the outage notification list, they should email: User Support icsbus@customs.gov.au and ask to have their email address added.